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Customer Care
Location: We are located in Laurel Springs, North
Carolina with the zip code 28644.
Placing your order:
If you have any problems placing your order through our
website, please feel free to call us at 866-815-6604. Our office hours are
10:00 AM to 5:00 PM EST. Emails are also checked frequently during these
hours. We are generally closed the same holidays as UPS and USPS. We
will be closed Dec 24th and 25th.
Shipping:
General Shipping Costs:
Shipping costs start at $3.95 and go up based on the amount of product and type
of shipping. You can see the exact cost of shipping by looking at the
shipping options in the cart.
We ship with UPS and USPS Monday through Friday. We can ship your order UPS Ground, 3 Day,
2nd Day, and Next Day or by USPS First Class mail, Priority Mail, Express Mail.
For International Orders, we offer International First Class and International
Priority. All orders shipped by USPS
are shipped Delivery Confirmation except International First Class. Insurance is included in all shipping
costs except International orders. To find your shipping costs, enter items in your shopping cart and
choose a shipping option. Shipping costs are determined by your shipping
method and amount of order. First Class shipping starts at just $3.95.
International Orders: Please note that there is no tracking
information available for International orders. We only ship
International orders via the United States Postal Service. We have found
in some countries that Priority Mail orders make take longer than First Class
orders. We have had International orders take as long as 4 weeks to arrive
or as little as 1 week. Often packages are held up in customs.
Your order can usually be shipped the same day if we receive it before 2:00
pm Eastern time. There may be a one day delay during holidays.
Please be sure to call or email us if you need your order by a certain date and
want to make sure you are choosing the correct shipping method to get it there
on time. USPS only guarantees Express mail delivery and to some areas this
is a 2 day delivery time. UPS guarantees all service options except during
holidays where they do not guarantee ground shipping by a certain date. If
you are close to North Carolina, it is possible that your order will arrive in
one day using UPS ground. You can check the delivery time for your area by
going to www.UPS.com and clicking on
"Calculate Time and Cost" or just copy this into your browser http://wwwapps.ups.com/calTimeCost?loc=en_US.
Returns:
It is no problem to return items. Please ship all returns to Charmcountry.com, PO Box 131, Laurel Springs, NC
28644. You do not need an RA number. Please be sure to include your
invoice and any instructions (whether you want to exchange or a refund) with your return so that we can credit you properly. We are not
able to accept items that have been worn or altered or personalized items. We are unable to
refund shipping charges.
Jewelry Care:
Please be sure to see our jewelry
care section for tips on keeping your silver jewelry from tarnishing.
Security:
Our website e-commerce section is completely secure.
When you submit your credit card information, it is processed through a secure
server with SSL technology. Your credit card is not charged at this
time. We charge your card when we ship your order. You will receive
an email once your order is ready for shipping which will include your tracking
number or delivery confirmation number. Please feel free to call us before
this time if you need to change your order.
Privacy:
CharmCountry.com is committed to protecting your privacy. We do
not sell, rent or otherwise share your personal information
with any other companies. When you place an order with us,
we ask for your contact information (your name, phone number,
address and email address). We use this information to process
your order, to send you updates on your order status and to get in
touch with you if we have trouble processing your order.
Catalog:
We do not have a print catalog. We update our website as often as
possible with new items. We use our website rather than a catalog so that
keeps our costs down saving you money.
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