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Charm Country Please feel free
to contact us with any questions at 866-815-6604 or
sales@charmcountry.com. |
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| Birthstone Kids Birthstone Angels Silver Charms Charm Bracelets Charm Jump & Split Rings Spacer Beads Silver Necklaces or Chains Charm Pin Charm Earrings Italian Charms Initial Jewelry Theme Charm Bracelets Children's Jewelry
Baby's First Birthday
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Frequently Asked Questions:
Yes our jewelry is solid .925 sterling silver (not silver plated) except for the stainless steel stretchy Italian charm bracelets and charms. Our items are stamped .925.
For babies and toddlers, you probably need a 5" bracelet. For preschoolers up to about about 7, you probably need a 6". My 5 year old can not wear a 5" at all. A 6" dangles quite a bit on her making the adjustable 6" perfect for her. For teenagers and adults, you probably need a 7" and for plus size you need an 8". Also available are 9" and 10" adjustable charm bracelets. Please note that for chunkier and large width bracelets, you may need a size larger than normal. For large width San Marcos and Figaros, an 8" is the most popular size.
Yes, we can put the charm bracelet together for you. Just click on Put my jewelry together on the left. We charge $0.25 each to put charms on with jump rings and $0.50 each to put charms on with split rings. We recommend the split rings. You can also designate the order of the charms or any other instructions for putting the bracelet together. You can also make notes in the comment section upon checkout regarding your order.
Most of the charms come with rings (although there are some with pendant bails in which case rings are not attached), however, it is recommended that you purchase a nicer quality ring. The rings that come with the charms are the manufacturer rings and do not close very well. For greater security, we recommend the split rings which look like tiny key chains. These are only $0.25 each or $0.50 if we put them on for you. Please note that you will need two rings to attach the birthstone kids to a charm bracelet but you won't need any rings for these if you want to put them on a necklace.
In most cases, we ship your order out the same day. You can choose different shipping methods to get your order there when you need it. Our least expensive method is First Class Shipping but we also offer Priority Mail, Express Mail, UPS Ground, UPS 2nd Day and UPS Next Day. We are located in North Carolina so if you are near us, chances are your order will get their quickly even with First Class. For International Orders, our only method of shipping is USPS First Class and Priority Mail. Packages shipped outside the US have gotten their as quickly as 1 week and as slowly as 4 weeks. There are not tracking numbers available for International orders and we cannot control the rate of delivery for these orders.
Lots!! Some people will fill up their charm bracelet on both sides putting two charms for each hole and some people like them quite spaced out. It just depends on what you like!
We accept Visa, MasterCard, Discover and PayPal. We do accept prepayment by money order or personal checks but you will need to wait for the check to clear before the order is sent. Unfortunately we are not able to offer COD or Net 30 Accounts.
Yes, we accept returns for any reasons. The only returns we are unable to accept are items that have been worn, altered or were personalized. We can take items back where charms were attached for you. To return an item, simply include a copy of your invoice and instructions (whether you want to exchange or need a refund) and send to Charmcountry.com, PO Box 131, Laurel Springs, NC 28644. You do not need an RA number to return something. We try to process returns quickly but their may be a delay during holiday seasons.
If we are out of stock on an item, we put it on backorder. The item will be automatically shipped (with no extra shipping charge) when it is available again. Please notify us if you don't want the backordered item and we will issue a refund.
It is no problem to add to your order as long as we haven't shipped it. When you order has shipped, you will receive an invoice by email with a tracking number if applicable. Occasionally we have an incorrect email address and may be why you haven't gotten an invoice. Other than that, we haven't processed the order yet. If you are making orders within several hours of each other, we haven't shipped yet and your orders can go together. If you place them both online, we will issue a refund or adjust the amount we charge with regard to the shipping charge so that there will be only one shipping charge.
The best way to communicate with us is through email. We usually check emails every 10 - 20 minutes during working hours. Phone messages are only checked once a day. If you are calling and get our machine, you may also want to email us with any questions or problems so that we can get back to you promptly. Our email is sales@charmcountry.com and phone number is 866-815-6604.
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